Educating people about the power of accountability begins with inviting them to shift their mindset to making accountability personal. Try it. If you precede the word accountability with “personal” every time you say it, the meaning will shift.
I just witnessed this grocery store interaction between a mother and what appeared to be her 9-year-old son who was making an enormous racket with a plastic water gun contraption he had in his hands.
Ten days of vacation at a family-centered resort was pure bliss and a fantastic reminder of a management principle that works when teaching accountability to employees.
A management accountability model that brings clarity and lower stress begins with living accountability. Living the concept of accountability (and living accountably in general) begins with owning your life.
When the best performers in an organization get the work of under performers no amount of pay raises or bonuses are likely to retain them. The raises and bonuses are not for doing their work they are for doing the work others are not doing. It’s guilt money.
Remember “Mommy, I fell down!”? What did Mom do? Picked you up, held you, brushed you off, comforted you until you were ready to go back out there and play some more.
It shocks CEOs of organizations to learn that they did not know what Accountability is. What they do know, or can imagine, is that if the people in their organization were more personally accountable, a whole host of problems would go away and desired results would be realized with higher quality, less cost, and job satisfaction.
The source of all conflict is a missed expectation. If you are willing to look at your work life this way, you can lower your stress immediately. The process starts with being totally accountable for being clear about what you expect.
Robust Amount of Training Support! on the most important topic of our time…ACCOUNTABILITY.
If you cannot say, “I support you. I am totally committed to your success” then you are probably spending a lot of time doing this.
Is a lack of personal accountability on the part of others driving you crazy? When teaching management accountability managers come up with lists of the benefits if only “others” would be more personally accountable.
Laugh out loud. Total enjoyment.